QUALIFY
We surface how your processes actually work. You get a clear map of friction points, decision ownership, and the most critical next step.
Four starting points
Software rollout pending
Tool implementation stalls without documented current processes. You need to understand how work flows first.
Audit coming
Audits require documented processes that match how you actually work. Yours don't exist or don't align.
Key people leaving
Critical knowledge walks out the door when key people leave. You need to capture it first.
AI projects waiting
AI projects need documented, clean processes and data. You don't have either yet.
What you'll know at the end.
You'll have eight clear answers about how your business actually works.
- How your 2–4 core processes actually run
- Where friction and wait times sit
- Which decisions have unclear ownership
- What knowledge is stuck in specific people's heads, and who holds it
- Which steps could be automated
- What documentation you're missing for audits
- Which handoffs are currently broken
- Where to focus your effort first
1–2 weeks. Five phases.
Setup
Team interviews to agree on scope and select 3 to 6 core processes to map.
Shadow days
We observe how your teams actually work, day to day.
Mapping
Document the current state: where work flows, where it slows, and who owns what.
Validation
Your team reviews the maps to confirm accuracy or correct details.
Readout
Present findings to leadership: the map, the gaps, and your options.
This is what the deliverables look like.
Three artefacts: process map, tribal register, readiness dashboard. All delivered as editable source files.
Process maps
Swimlane view of all core processes with friction points and wait times.
Tribal register
Register of all implicit rules, workarounds, and dependencies.
Readiness dashboard
Maturity score across 5 dimensions: process, data, ownership, tools, compliance.
After the assessment.
Most companies choose one of three paths.
TRANSFORM
You have the map. The next step is redesign. We work with your team to rebuild the processes you found, fixing the problems you identified.
SPECIALISE
You're facing an audit, tool implementation, or compliance deadline. We map your processes directly to compliance requirements or tool readiness.
Fractional CIO
You need senior IT leadership without a full-time hire. 1 to 4 days per month with deep process understanding and strategic guidance.