TRANSFORM
Your map becomes how your company works. Clear roles, clear handoffs, documented decisions. Your team owns and runs it.
Before · After. Same process.
We don't replace tools, teams, or culture. We rebuild how work flows: clearer ownership and documented decisions.
4–8 weeks. Five phases.
Handover
Take over QUALIFY artefacts, or take yours over.
Target design
Workshops. Your team decides the target processes.
Documentation
SOPs, RACI, handoff kit. Written for new hires.
Piloting
One team pilots for 2 weeks. Changes flow back.
Rollout plan
30/60/90-day plan. Ownership transfer documented.
What your team takes away.
Three core artifacts, plus decision log, 30/60/90-day plan, and executive summary.
Target process
Redesigned process model with SLAs, handoffs, RACI mapping.
RACI matrix
Every core activity with R/A/C/I assignment and escalation path.
Handoff kit
Onboarding kit per role, written for new hires.
After the redesign.
SPECIALISE
When compliance, an ERP rollout or AI governance is next: embed controls, build evidence pack, become audit-ready.
SUSTAIN
Monthly retainer for operating-model stewardship, so your new model doesn't drift.
Fractional CIO
Senior IT leadership 1–4 days per month, with full understanding of your new operating model.